Job Summary

The Enterprise Products Manager will establish, manage and supervise the operational product support and framework to monitor the activities of supervisors, team leads as well as various non-exempt staff in various operational product support teams in Enterprise Products. Manages the daily work-flow of a group of supervisors and team members and ensures the assigned area is appropriately staffed. Plans and coordinates activities within various operational product support assigned areas of responsibility.

Job Duties and Responsibilities

• Works with management to implement changes or initiatives to be addressed with the Enterprise Products team. Actively advises and assists with continuous improvement initiatives to improve existing business processes. Assists with Change Control documentation, implementing, maintaining, and verifying system changes for Enterprise Products applications and supported products.
• Continuously looks for opportunities for the improvement and simplification of processes to enhance response time and to identify opportunities for increased efficiency.
• Serves as a point of escalation for questions which may challenge operational processes or requirements. Establishes, assigns and monitors the Enterprise Products operational framework and ensures performance standards are maintained and documentation is processed in line with established compliance guidelines, company policies, and regulatory requirements.
• Maintains a high production performance standard within the assigned area including monitoring monthly production and errors related to goals. Ensures team members are knowledgeable of performance expectations and measurement tools. Monitors and measures overall team performance criteria ensuring performance criteria is maintained within acceptable guidelines.
• Actively participates and establishes training plans for the team and assist in training and onboarding of new team members. May develop and compile training reference materials.
• Develops and maintains effective working relationships with Synovus team members, vendors and customers. Understands the implications of decisions made, and who or what may be affected by the decisions.
• Coordinates staffing and scheduling for the teams to ensure appropriate coverage and work prioritization. Manages the time and attendance system for all team members. May coordinate the activities of an assigned group of documentation specialists.
• Manages staffing and budget considerations for the department. Assists management in the development and implementation of new policies, procedures and processes.
• Manages the annual performance management and merit processes for direct and indirect reports. Coaches and develops team members and builds a work environment where team members are engaged and feel a positive sense of achievement about their role in the company. Works closely with Human Resources regarding employee relations, compensation, training, posting and filling vacant positions and other Human Resources related matters.
• Each team member is expected to be aware of risk within their functional area. This includes observing all policies, procedures, laws, regulations and risk limits specific to their role. Additionally, they should raise and report known or suspected violations to the appropriate Company authority in a timely fashion.
• Performs other related duties as required.

The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Synovus is an Equal Opportunity Employer committed to fostering an inclusive work environment.

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Minimum Education:

• Bachelor's degree in Business Administration, Finance or related field or an equivalent combination of education and experience.

Minimum Experience:

• Six years of banking, financial services or product experience. Three years in a leadership role.

Required Knowledge, Skills, & Abilities:

• Knowledge of the Enterprise Product infrastructure for various banking products
• Knowledge of applicable regulations
• Knowledge and understanding of product procedures, applications and processing criteria
• Ability to understand, direct and improve processes
• Strong supervisory, strategic, leadership and motivational skills
• Performance measurement and management skills.
• Displays initiative and cooperative attitude, works wells in a team environment
• Attention to detail
• Strong written and oral communication skills
• Proficiency utilizing word processing and spreadsheet software programs

Preferred Knowledge, Skills, & Abilities:

• Lean or other process improvement experience preferred.