Lead Software Engineer
Total System Services
Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
In a high visibility, high pressure role; designs, develops, configures, and maintains enterprise IBM Z machine infrastructure systems as well as installed third-party systems components to ensure reliability in accordance with user needs and technical specifications while meeting defined service level agreements for availability and file delivery. Recognizes and troubleshoots problems with hardware, operating systems, and third-party software running on an IBM Mainframe; and proactively eliminates roadblocks to potential processing challenges. Maintains a consultatively collaborative relationship with infrastructure, business, and application partners; as well as clients and vendors. Performs and supports operational processes improvements and automation across multiple environments ensuring all tasks are managed and conducted to the highest possible standards. Establishes and documents standards and procedures (including disaster recovery procedures) for compliance and audit. As a multi discipline SME elevates technical competency while communicating with and providing technical support and metric reporting to system users as well as internal & external clients. Seeks to drive efficiency through automation while increasing stability, reducing risk, and minimizing expense.
What Part Will You Play?
As part of a team, with minimal supervision while providing technical guidance to junior team members:
Devises or modifies procedures to solve complex problems considering mainframe computer capacity and limitations, operating time and desired results
Works closely with operations teams to ensure successful peak days processing; timely SLA delivery, and implementation of processing efficiency improvements while maintaining availability
Prepares charts and diagrams to assist in problem analysis; driving to recommendations for solutions
SLA Trend analysis, Batch Performance tuning, Class & Priority tuning, initiator structure tuning
System analysis - Ability to monitor, recognize, and escalate system issues impacting services in a rapidly evolving and dynamic environment
Configures IBM Z machines in a complex environment of multiple Parallel Sysplex’s, maximizing performance of z/OS systems and applications, while minimizing risk and expense
Defines, analyzes and adjusts WLM performance goals of workloads to achieve satisfactory response time and maintain SLA attainment
Projects, recommends, and implements resource needs to support organic growth and planned software/hardware changes using SMF/RMF data, statistical modeling, zPCR, and in house developed VBA and Python tools.
Supports disaster recovery procedures, demonstrating a thorough knowledge of disaster recovery techniques and drives to ever faster RTO’s.
Generates concise and compelling capacity and system KPI’s, communicating them clearly to higher levels and for executive summary.
Enhances the automation of a large knowledge repository using SAS/MXG to process SMF & RMF data.
Provides IBM Z infrastructure technical expertise throughout the software and hardware lifecycle including design, implementation and delivery.
Works directly with internal and external clients translating knowledge and data analysis into impactful insight.
What Are We Looking For in This Role?
Bachelor’s Degree in Computer Science preferred, other majors considered. Willing to accept additional experience in lieu of a degree
Minimum 8 Years experience in system administration in a highly available enterprise environment
Excellent communication, presentation, and documentation skills
Team Player, able to work independently, while still bringing strong collaborative and consultative skills to bear
Self starting learner with deep sense of ownership over assigned areas
Working knowledge of JCL, SAS, VBA, SMF, RMF, WLM, and zPCR
Expertise in Statistical and data analysis
Proficient with MS Office - particularly Excel; likes math, numbers, charts, logic
Analytical solution oriented thinker, strong deductive reasoning skills able to turn data into insight
Able to Multitask, identify critical tasks, and prioritize work appropriately
Applicants with less experience may be considered for a lower level position
Familiar with TSYS TS1, TS2 commercial and consumer batch schedules
Experience with SQL, COBOL, JCL, IMS, DB2, Python
Any Computer Programming Experience a plus.
6+ yrs Mainframe capacity planning and system performance experience.
6+ yrs experience with z/OS subsystems DB2, IMS, CICS, MQ, and/or Storage.
6+ yrs TSYS experience.
Working knowledge of REXX and/or Python.
What Are Our Desired Skills and Capabilities?
- Skills / Knowledge - Having wide-ranging experience, uses professional concepts and company objectives to resolve complex issues in creative and effective ways. Some barriers to entry exist at this level (e.g., dept./peer review).
- Job Complexity - Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors. Exercises judgment in selecting methods, techniques and evaluation criteria for obtaining results. Networks with key contacts outside own area of expertise.
- Supervision - Determines methods and procedures on new assignments and may coordinate activities of other personnel (Team Lead).
- Operating Systems Knowledge (Mainframe Skills) - z/OS, z/VM, TSO/ISPF, ISMF, JCL, SMP/E, Catalogs, CA1, DFSMS, DFHSM, DFDSS, REXX, Utilities
- General Business Knowledge - A broad expertise of the payments industry and the services that Global Payments provides. Detailed understanding of Global Payments' enterprise infrastructure systems and all other Global Payments' services and how they work together to provide industry leading payment solutions
Perform Other Duties as Assigned
Global Payments Inc. is an equal opportunity employer.
Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.