Amazing Careers

Site Reliability Engineer I

Total System Services

Total System Services

Software Engineering, Other Engineering
Columbus, GA, USA
Posted on Tuesday, April 16, 2024

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Summary of This Role

Responsible for availability, latency, performance, efficiency, change management, monitoring, emergency response, and capacity planning. Creates a bridge between development and operations by applying a software engineering mindset to system administration topics. Splits time between operations/on-call duties and developing systems and software that help increase site reliability and performance.

What Part Will You Play?

  • Chaos engineering - thinks laterally about how systems might fail in theory, designs tests to demonstrate how they behave in practice, and then formulate and implement remediation plans, as appropriate.

  • Use practices from DevOps and GitOps to improve automation and processes to make self service possible.

  • Pushing our systems to their limits, and then coming up with designs for how to get them to the next performance tier.

  • Safeguarding reliability. Ensuring that our services are highly available, resilient against disasters, self-monitoring, and self-healing.

  • Running “game days” to test assumptions about reliability and learn what will break before it matters to customers.

  • Building systems to proactively monitor the health, performance and security of our production and non-production virtualized infrastructure.

  • Improving our monitoring and alerting systems to make sure engineers get paged when it matters (and don’t get paged when it doesn’t).

  • Troubleshooting systems and network issues, alongside our Technical Operations Team.

What Are We Looking For in This Role?

Minimum Qualifications

  • BS in Computer Science, Information Technology, Business / Management Information Systems or related field
  • No experience required. Typically has a basic knowledge with programming in one or more programming languages and Unix/Linux systems internals and administration (e.g. filesystems, inodes, system calls) or networking (e.g. TCP/IP, routing, network topologies and hardware, SDN).

Preferred Qualifications

  • Basic knowledge of Kuberentes and Docker.
  • Good understanding of Linux operating system. Must be comfortable using the command line and writing bash scripts.
  • Must be able to write programs using Python or Go.
  • Typically has 1-2 years of experience in IT.

What Are Our Desired Skills and Capabilities?

  • Skills / Knowledge - Learns to use professional concepts. Applies company policies and procedures to resolve routine issues.

  • Job Complexity - Works on problems of limited scope. Follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained. Builds stable working relationships internally.

  • Supervision - Normally receives detailed instructions on all work.

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.