Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Primary hours are M-F 8a-5p but it can vary based on the business need for training classes (i.e. weekend training, 3rd shift training, evening training, etc)

Summary of This Role

Deliver best practice soft skill and technical training to team members, maximizing effectiveness by ensuring team members have thorough knowledge of products, services & systems, can effectively use communication skills, troubleshoot, resolve problems and provide positive customer experience to existing and potential TMS clients and customer base. Assesses team member performance as it relates to delivered training content and instruction and identifies needed training modification.

What Part Will You Play?

• Delivers and evaluates internal training including Induction, Systems and Product knowledge.

• Delivers and supports the design of contact center training courses and programs that support the business objectives of the client projects.

• Regularly liaises with senior training personnel on new ways of delivering training initiatives to the Operations.

• Assesses team members performance on the job, identifying training requirements and reporting appropriately to line management. Supports the ongoing development and coaching of the front line management team.

What Are We Looking For in This Role?

Minimum Qualifications

• Bachelor's Degree
• Relevant Experience or Degree in: other related training in lieu of a degree will be accepted
• Typically No Relevant Experience Required
• Training delivery experience in a Financial Services Contact Center

Preferred Qualifications

• Preferred professional qualification, CIPD
• Experience in Credit Card Fraud / Dispute and Chargeback / Collections.

What Are Our Desired Skills and Capabilities?

• Skills / Knowledge - Learns to use professional concepts. Applies company policies and procedures to resolve routine issues.
• Job Complexity - Works on problems of limited scope. Follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained. Builds stable working relationships internally.
• Supervision - Normally receives detailed instructions on all work.
• Subject Matter Knowledge - Proficient in small number of products and technologies.; good understanding of cross-functional dependencies
• Training Delivery - Clearly and confidently delivers content to intended audience

The position listed in this requisition is ineligible for the referral bonus award program.

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the discretion of the Global Payments/TSYS.

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com.