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Helpdesk and Quotes Supervisor

Troy University

Troy University

People & HR, Operations
Posted on Apr 9, 2026
Apply now

Posting Details

Position Information
Posting Number SF2486P
Position Title Helpdesk and Quotes Supervisor
Position Type Professional/Salaried
Department Information Technology - Troy
Division Finance and Administration
Campus Troy
Work Status Full-Time (FT)
Temporary No
Location Troy - T01
Job Summary
The Helpdesk and Quotes Supervisor is responsible for providing system and technical support to users; recommending and implementing system and technology solutions and improvements; troubleshooting systems and technology. Overseeing helpdesk operations to ensure high-quality, timely, and efficient technical support services would be an integral part of daily activity. This role manages PT scheduling, vendor coordination, Technical Services’ contract review, and installation activities while serving as a key liaison between the Director of Technical Service, internal teams, and external vendors. The Helpdesk Supervisor ensures service continuity and operational efficiency.
  • Providing system and technical support to users.
  • Manage the day-to-day operations of the IT Helpdesk, ensuring consistent service delivery and customer satisfaction.
  • Oversee part-time (PT) staff, to ensure adequate coverage and workload balance.
  • Coordinate and prepare university quotes for IT services, equipment, and support requests.
  • Review Technical Services contracts, agreements, and statements of workto ensure accuracy, compliance, and alignment with university policies.
  • Serve as the primary point of contact for vendors, managing communications, timelines, and deliverables.
  • Coordinate and oversee technology installations, upgrades, and service deployments in collaboration with vendors and internal teams.
  • Track and manage service requests, escalations, and resolutions to ensure SLAs are met.
  • Maintain documentation related to contracts, quotes, installations, and vendor services.
Minimum Qualifications
1. Bachelor’s degree in a related field, OR a minimum of three years of related work experience
Preferred Qualifications
Will this position require driving (personal vehicle, university vehicle, utility vehicle, or golf cart) in order to perform the job duties? Driving may be necessary but is not a primary responsibility
Work Hours
Monday through Friday; 8:00 AM – 5:00 PM. Additional hours as needed.
List any hazardous conditions or physical demands required by this position
n/a
Does this position have supervisory responsibility? No
Posting Date 03/23/2026
Closing Date
Open Until Filled Yes
Special Instructions to Applicants
Quick Link https://www.troyuniversityjobs.com/postings/46863

Reference Letters

Reference Letters
Solicit References Through the System? No
Last Day a Reference Provider Can Submit Reference
Applicant Special Instructions
Qualified applications will be made available to the department/committee for review immediately upon submission. We ask that you provide email addresses for your reference providers and please be certain that the email addresses you list are accurate. If you are selected as a candidate for consideration by the department/committee, an instructional email will be sent to your reference providers to ask that they submit a reference letter on your behalf via a link to our reference portal. Separate reference letters will be requested for each position to which you apply (if applicable), so your reference providers will be contacted separately for each application on which you list them. Reference letters will not be copied from one application to another. You can assure your reference providers that our system is secure and that all letters are confidential. If your reference providers have trouble using the reference portal, please advise them to contact jobs@troy.edu.

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * How did you hear about this employment opportunity?
    • Troy University employment website (www.troyuniversityjobs.com)
    • Chronicle of Higher Education
    • Higher Ed Jobs
    • Social Media website
    • Indeed
    • Other employment website (please specify below)
    • Employee Referral (please specify below)
    • Local newspaper (please specify below)
    • Professional journal (please specify below)
    • Other source (please specify below)
  2. Please specify:

    (Open Ended Question)

  3. * Regarding your current employment status, please select one of the following:
    • Not a current Troy University employee
    • Current part-time Troy employee (including adjunct faculty)
    • Current full-time Troy employee - initial appraisal period complete
    • Current full-time Troy employee - still within initial appraisal period (six months for new employees and three months for promoted employees)
  4. * Do you have a Bachelor's degree in a related field, OR a minimum of three years of related work experience?
    • Yes
    • No

Applicant Documents

Required Documents
  1. Resume
  2. Cover Letter
  3. List of References
Optional Documents
  1. Unofficial Transcript 1
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