Helpdesk Technician
Troy University
Posting Details
| Posting Number | SF0864P |
|---|---|
| Position Title | Helpdesk Technician |
| Position Type | Classified Staff/Hourly |
| Department | Information Technology - Troy |
| Division | Finance and Administration |
| Campus | Troy |
| Work Status | Part-Time (IPT) |
| Temporary | No |
| Location | Troy - T01 |
| Job Summary | The Helpdesk Technician position in Information Technology is responsible for installing, troubleshooting, repairing and maintaining PC equipment; providing support for a wide variety of software applications and completing requests for new service in a dynamic, high-paced environment; and relying on instructions and pre-established guidelines to perform various other job duties. |
| Minimum Qualifications | 1. High school diploma or equivalent 2. Some combination of training and experience in PC technical support, OR one year of experience as a PC technician 3. Knowledge of commonly-used concepts, practices, and procedures for PC repair |
| Preferred Qualifications | 1. Ability to perform work with a positive attitude and in a timely manner 2. Ability to work well in a team environment |
| Will this position require driving (personal vehicle, university vehicle, utility vehicle, or golf cart) in order to perform the job duties? | Driving may be necessary but is not a primary responsibility |
| Work Hours | - Maximum of 19 hours per week |
| List any hazardous conditions or physical demands required by this position | - Ability to lift and/or move heavy equipment |
| Does this position have supervisory responsibility? | No |
| Posting Date | 11/12/2025 |
| Closing Date | |
| Open Until Filled | Yes |
| Special Instructions to Applicants | |
| Quick Link | https://www.troyuniversityjobs.com/postings/19792 |
Reference Letters
| Solicit References Through the System? | No |
|---|---|
| Last Day a Reference Provider Can Submit Reference | |
| Applicant Special Instructions | Qualified applications will be made available to the department/committee for review immediately upon submission. We ask that you provide email addresses for your reference providers and please be certain that the email addresses you list are accurate. If you are selected as a candidate for consideration by the department/committee, an instructional email will be sent to your reference providers to ask that they submit a reference letter on your behalf via a link to our reference portal. Separate reference letters will be requested for each position to which you apply (if applicable), so your reference providers will be contacted separately for each application on which you list them. Reference letters will not be copied from one application to another. You can assure your reference providers that our system is secure and that all letters are confidential. If your reference providers have trouble using the reference portal, please advise them to contact jobs@troy.edu. |
Supplemental Questions
Required fields are indicated with an asterisk (*).
- * How did you hear about this employment opportunity?
- Troy University employment website (www.troyuniversityjobs.com)
- Chronicle of Higher Education
- Higher Ed Jobs
- Social Media website
- Indeed
- Other employment website (please specify below)
- Employee Referral (please specify below)
- Local newspaper (please specify below)
- Professional journal (please specify below)
- Other source (please specify below)
- Please specify:
(Open Ended Question)
- * Regarding your current employment status, please select one of the following:
- Not a current Troy University employee
- Current part-time Troy employee (including adjunct faculty)
- Current full-time Troy employee - initial appraisal period complete
- Current full-time Troy employee - still within initial appraisal period (six months for new employees and three months for promoted employees)
- * Do you have a high school diploma or equivalent?
- Yes
- No
- * Do you have some combination of training and experience in PC technical support, or at least one year of experience as a PC technician?
- Yes
- No
Applicant Documents
- Resume
- Cover Letter
- List of References
- Letter of Reference 1
- Unofficial Transcript 1