Academic Services Associate
Troy University
Posted on May 20, 2026
Posting Details
Position Information
| Posting Number | SF2511P |
|---|---|
| Position Title | Academic Services Associate |
| Position Type | Classified Staff/Hourly |
| Department | Advisement - Troy Online |
| Division | Finance and Administration |
| Campus | Troy Online |
| Work Status | Full-Time (FT) |
| Temporary | No |
| Location | Troy - T01 |
| Job Summary | The Academic Services Associate (ASA) position for TROY Online Academic Services is responsible for: • Assisting advisees with the planning and registering of classes. • Keeping students on track and focusing on the retention of advisees • Focusing on student engagement • Working daily CRM Alerts and Tasks related to student progression • Coordinate with ID and other areas on special projects |
| Minimum Qualifications | 1. Bachelor’s degree from an accredited university, or equivalent related work experience 2. Extensive computer knowledge 3. Proficiency in communication (verbal and written) 4. Excellent organizational skills |
| Preferred Qualifications | 1. Experience in a higher education environment 2. Knowledge of Troy University |
| Will this position require driving (personal vehicle, university vehicle, utility vehicle, or golf cart) in order to perform the job duties? | No |
| Work Hours | 8am to 5pm, Monday through Friday |
| List any hazardous conditions or physical demands required by this position | Not applicable |
| Does this position have supervisory responsibility? | No |
| Posting Date | 05/19/2026 |
| Closing Date | |
| Open Until Filled | Yes |
| Special Instructions to Applicants | This is not a virtual or remote work position. This position will be required to work at the Troy Campus location in Troy, AL. |
| Quick Link | https://www.troyuniversityjobs.com/postings/47304 |
Reference Letters
Reference Letters
| Solicit References Through the System? | No |
|---|---|
| Last Day a Reference Provider Can Submit Reference | |
| Applicant Special Instructions | Qualified applications will be made available to the department/committee for review immediately upon submission. We ask that you provide email addresses for your reference providers and please be certain that the email addresses you list are accurate. If you are selected as a candidate for consideration by the department/committee, an instructional email will be sent to your reference providers to ask that they submit a reference letter on your behalf via a link to our reference portal. Separate reference letters will be requested for each position to which you apply (if applicable), so your reference providers will be contacted separately for each application on which you list them. Reference letters will not be copied from one application to another. You can assure your reference providers that our system is secure and that all letters are confidential. If your reference providers have trouble using the reference portal, please advise them to contact jobs@troy.edu. |
Supplemental Questions
Required fields are indicated with an asterisk (*).
- * How did you hear about this employment opportunity?
- Troy University employment website (www.troyuniversityjobs.com)
- Chronicle of Higher Education
- Higher Ed Jobs
- Social Media website
- Indeed
- Other employment website (please specify below)
- Employee Referral (please specify below)
- Local newspaper (please specify below)
- Professional journal (please specify below)
- Other source (please specify below)
- Please specify:
(Open Ended Question)
- * Regarding your current employment status, please select one of the following:
- Not a current Troy University employee
- Current part-time Troy employee (including adjunct faculty)
- Current full-time Troy employee - initial appraisal period complete
- Current full-time Troy employee - still within initial appraisal period (six months for new employees and three months for promoted employees)
- * Do you have a Bachelor's degree from an accredited university, or equivalent related work experience?
- Yes
- No
Applicant Documents
Required Documents
- Resume
- Cover Letter
- List of References
- Letter of Reference 1
- Letter of Reference 2
- Unofficial Transcript 1
- Unofficial Transcript 2