The Senior AV Specialist position within Information Technology is responsible for providing advanced audiovisual and technology support across the University. This role includes the installation, configuration, troubleshooting, repair, and maintenance of audiovisual and computer hardware systems, as well as providing advanced technical support for a wide variety of software applications and integrated AV technologies.

The Senior AV Specialist serves as a lead resource for classroom and conference room technology support, ensuring reliable operation of audiovisual systems in support of teaching, learning, and campus events. Responsibilities include responding to and resolving helpdesk requests in a timely manner within a fast-paced environment while delivering exceptional customer service to faculty, staff, students, and guests.

This position also plays a key role in the development of technology and audiovisual quotes, system recommendations, equipment specifications, and project planning. The Senior AV Specialist will assist with coordinating and supporting AV installations, upgrades, and special technology projects while collaborating with vendors, contractors, and campus stakeholders to ensure successful project execution and operational excellence.

1. Bachelor’s degree in a related field OR three to five years of experience in the field.

Monday through Friday
8am-5pm
Some evening and weekend hours as needed

Heaving lifting may be required.

Qualified applications will be made available to the department/committee for review immediately upon submission. We ask that you provide email addresses for your reference providers and please be certain that the email addresses you list are accurate. If you are selected as a candidate for consideration by the department/committee, an instructional email will be sent to your reference providers to ask that they submit a reference letter on your behalf via a link to our reference portal. Separate reference letters will be requested for each position to which you apply (if applicable), so your reference providers will be contacted separately for each application on which you list them. Reference letters will not be copied from one application to another. You can assure your reference providers that our system is secure and that all letters are confidential. If your reference providers have trouble using the reference portal, please advise them to contact jobs@troy.edu.