Student Support and Engagement Coach

Troy University

Troy University

Customer Service

Posted on Jun 2, 2026

Posting Details

Position Information
Posting Number SF2523P
Position Title Student Support and Engagement Coach
Position Type Professional/Salaried
Department Dean's Office - Troy
Division Sorrell College of Business
Campus Troy
Work Status Full-Time (FT)
Temporary No
Location Troy - T01
Job Summary
The Student Support and Engagement Coach will provide student support services to undergraduate business students in the Sorrell College of Business, with a strong focus on improving student retention and progression. This position serves as a departmental advising expert and assist students with academic planning and career development throughout their degree program. This position will also serve as the international student program coordinator for the Sorrell College of Business (in coordination with the Troy University International Programs Office), providing academic and cultural advising primarily to Chinese students in the 1+2+1 Sino-American dual-degree program. The position will deliver orientation instruction for the International Cohort program at partner institutions in China and assist with recruitment, family engagement, and the student transfer process. Chinese language proficiency is required, along with strong communication, organizational, cross-cultural advising, and international student support skills.
Minimum Qualifications
  • Graduate degree in an appropriate academic discipline or applied research area from an AACSB-accredited institution.
  • Chinese language proficiency required to support student recruitment, communicate effectively with Chinese students and their families, and provide academic and cultural advising for students participating in international partnership programs.
Preferred Qualifications
Will this position require driving (personal vehicle, university vehicle, utility vehicle, or golf cart) in order to perform the job duties? Driving may be necessary but is not a primary responsibility
Work Hours
8-5
List any hazardous conditions or physical demands required by this position
N/A
Does this position have supervisory responsibility? No
Posting Date 06/01/2026
Closing Date
Open Until Filled Yes
Special Instructions to Applicants
Quick Link https://www.troyuniversityjobs.com/postings/47473

Reference Letters

Reference Letters
Solicit References Through the System? No
Last Day a Reference Provider Can Submit Reference
Applicant Special Instructions

Qualified applications will be made available to the department/committee for review immediately upon submission. We ask that you provide email addresses for your reference providers and please be certain that the email addresses you list are accurate. If you are selected as a candidate for consideration by the department/committee, an instructional email will be sent to your reference providers to ask that they submit a reference letter on your behalf via a link to our reference portal. Separate reference letters will be requested for each position to which you apply (if applicable), so your reference providers will be contacted separately for each application on which you list them. Reference letters will not be copied from one application to another. You can assure your reference providers that our system is secure and that all letters are confidential. If your reference providers have trouble using the reference portal, please advise them to contact jobs@troy.edu.

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * How did you hear about this employment opportunity?
    • Troy University employment website (www.troyuniversityjobs.com)
    • Chronicle of Higher Education
    • Higher Ed Jobs
    • Social Media website
    • Indeed
    • Other employment website (please specify below)
    • Employee Referral (please specify below)
    • Local newspaper (please specify below)
    • Professional journal (please specify below)
    • Other source (please specify below)
  2. Please specify:

    (Open Ended Question)

  3. * Regarding your current employment status, please select one of the following:
    • Not a current Troy University employee
    • Current part-time Troy employee (including adjunct faculty)
    • Current full-time Troy employee - initial appraisal period complete
    • Current full-time Troy employee - still within initial appraisal period (six months for new employees and three months for promoted employees)
  4. * Do you have a graduate degree in an appropriate academic discipline or applied research area from an AACSB-accredited institution?
    • Yes
    • No
  5. * Do you have the Chinese language proficiency required to communicate effectively with Chinese students and their families?
    • Yes
    • No

Applicant Documents

Required Documents
  1. Resume
  2. Unofficial Transcript 1
Optional Documents
  1. Cover Letter
  2. List of References
  3. Unofficial Transcript 2
  4. Other Document