Transcript Specialist II

Troy University
Troy University

Posted on Jul 23, 2026
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Posting Details

Position Information
Posting Number SF2560P
Position Title Transcript Specialist II
Position Type Classified Staff/Hourly
Department Records Office - Global - Troy
Division Finance and Administration
Campus Troy
Work Status Full-Time (FT)
Temporary No
Location Troy - T01
Job Summary
The Transcript Specialist II position is responsible for but not limited to:

  • Processing and issuing transcript requests both electronically and paper, including mail orders from other institutions, individual students and through Parchment.
  • Answering incoming calls to the department, assisting with transcript inquiries for current and former students, assists with ordering transcripts, and process for ordering unofficial transcripts, determining if transcripts have been received from other schools, answering all general questions regarding transcripts; assisting special investigators, employers, and other colleges with transcript inquiries, background checks, degree verifications, etc.
  • Managing departmental email, including processing and issuing transcripts, corresponding with other departments to assist in distribution of information in regards to transcripts.
  • Retrieve records from the vault and scan into document Imaging, scanning for Admissions as requested.
  • Issue course descriptions as requested
  • File records in vault after completion of document imaging process
  • Assist walk-in student’s with requests for transcripts, general questions, etc.
  • Other duties as required by supervisor
Minimum Qualifications
1. High school diploma or equivalent
2. Excellent computer skills
3. Excellent interpersonal, written and verbal skills
4. Positive attitude
5. Attention to detail
6. Ability to multi-task
7. Working knowledge of Microsoft Operating Systems and Windows Office
Preferred Qualifications
1. Bachelor’s degree in a related field
2. Experience in a higher education environment
3. Experience in student services
4. Knowledge of Datatel student management system
Will this position require driving (personal vehicle, university vehicle, utility vehicle, or golf cart) in order to perform the job duties? No
Work Hours
Monday – Friday
8 am – 5 pm
List any hazardous conditions or physical demands required by this position
NA
Does this position have supervisory responsibility? No
Posting Date 07/22/2026
Closing Date
Open Until Filled Yes
Special Instructions to Applicants
Quick Link https://www.troyuniversityjobs.com/postings/47909

Reference Letters

Reference Letters
Solicit References Through the System? No
Last Day a Reference Provider Can Submit Reference
Applicant Special Instructions
Qualified applications will be made available to the department/committee for review immediately upon submission. We ask that you provide email addresses for your reference providers and please be certain that the email addresses you list are accurate. If you are selected as a candidate for consideration by the department/committee, an instructional email will be sent to your reference providers to ask that they submit a reference letter on your behalf via a link to our reference portal. Separate reference letters will be requested for each position to which you apply (if applicable), so your reference providers will be contacted separately for each application on which you list them. Reference letters will not be copied from one application to another. You can assure your reference providers that our system is secure and that all letters are confidential. If your reference providers have trouble using the reference portal, please advise them to contact jobs@troy.edu.

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * How did you hear about this employment opportunity?
    • Troy University employment website (www.troyuniversityjobs.com)
    • Chronicle of Higher Education
    • Higher Ed Jobs
    • Social Media website
    • Indeed
    • Other employment website (please specify below)
    • Employee Referral (please specify below)
    • Local newspaper (please specify below)
    • Professional journal (please specify below)
    • Other source (please specify below)
  2. Please specify:

    (Open Ended Question)

  3. * Regarding your current employment status, please select one of the following:
    • Not a current Troy University employee
    • Current part-time Troy employee (including adjunct faculty)
    • Current full-time Troy employee - initial appraisal period complete
    • Current full-time Troy employee - still within initial appraisal period (six months for new employees and three months for promoted employees)
  4. * Do you have a high school diploma or equivalent?
    • Yes
    • No

Applicant Documents

Required Documents
  1. Resume
  2. Cover Letter
  3. List of References
Optional Documents
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