Director, Student Financial Services

Troy University
Troy University

Accounting & Finance

Posted on Aug 1, 2026
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Posting Details

Position Information
Posting Number SF2566P
Position Title Director, Student Financial Services
Position Type Professional/Salaried
Department Student Financial Services - Troy
Division Finance and Administration
Campus Troy
Work Status Full-Time (FT)
Temporary No
Location Troy - T01
Job Summary
The Director of Student Financial Services position is responsible for directing the activities of the Student Financial Services Office to provide comprehensive support to students, parents, University departments, donors, and other constituents conducting their financial affairs.

Essential Functions:
  • Directs all student financial services area functions in a multi-campus setting.
  • Coordinates the functions and operations of sponsored billing, cashiering, collections, financial aid disbursements, and student loan administration.
  • Directs the billing and accounting for student charges.
  • Develops, implements, and provides continuous assessment of future plans, objectives, goals, and the annual budget for the Student Financial Services office.
  • Coordinates with the Financial Aid Office for the disbursement of student aid and ensures compliance with the administration of the Title IV Loan program.
  • Handles all student, parent, administrator concerns, complaints, and issues related to functions and services of the Student Financial Services office.
  • Manage multiple contracts to ensure continuity of services and compliance with college procurement rules.
  • Identify professional development opportunities for SFS team members to ensure continual improvements to service and compliance.
  • Monitor accounts receivable collection returns and expenses and implements solutions for improved recovery of funds due the college.
  • Represents the Student Financial Services office at university, state, and regional meetings and alumni events.
Minimum Qualifications
1. Bachelor’s degree in Management, Business Administration, Accounting or related field.

2. Minimum of five years of progressively responsible experience and management in higher education or similar customer service and accounting operations.

3. Minimum of five years of supervisory experience preferably to include the supervision of staff at multiple locations.

4. Demonstrated strong interpersonal and verbal communication skills to include experience preparing and presenting complex financial information to a wide range of audiences, either verbal, in writing and through oral presentations.

5. Demonstrated experience working with complex financial software systems (i.e. Ellucian Colleague, Banner, etc.) and experience working with advanced functions in Microsoft Excel.

6. Demonstrated proficiency in written communication skills.

7. Demonstrated ability to interpret and communicate institutional, State, and federal policies, procedures and regulations.

8. Demonstrated presentation skills.
Preferred Qualifications
1. Master’s degree in Business, Finance, Accounting or related field.
2. CPA.
3. Experience in a Higher Education setting.
Will this position require driving (personal vehicle, university vehicle, utility vehicle, or golf cart) in order to perform the job duties? Driving may be necessary but is not a primary responsibility
Work Hours
Standard office hours
List any hazardous conditions or physical demands required by this position
N/A
Does this position have supervisory responsibility? Yes
Posting Date 07/31/2026
Closing Date
Open Until Filled Yes
Special Instructions to Applicants
Quick Link https://www.troyuniversityjobs.com/postings/48039

Reference Letters

Reference Letters
Solicit References Through the System? No
Last Day a Reference Provider Can Submit Reference
Applicant Special Instructions

Qualified applications will be made available to the department/committee for review immediately upon submission. We ask that you provide email addresses for your reference providers and please be certain that the email addresses you list are accurate. If you are selected as a candidate for consideration by the department/committee, an instructional email will be sent to your reference providers to ask that they submit a reference letter on your behalf via a link to our reference portal. Separate reference letters will be requested for each position to which you apply (if applicable), so your reference providers will be contacted separately for each application on which you list them. Reference letters will not be copied from one application to another. You can assure your reference providers that our system is secure and that all letters are confidential. If your reference providers have trouble using the reference portal, please advise them to contact jobs@troy.edu.

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * How did you hear about this employment opportunity?
    • Troy University employment website (www.troyuniversityjobs.com)
    • Chronicle of Higher Education
    • Higher Ed Jobs
    • Social Media website
    • Indeed
    • Other employment website (please specify below)
    • Employee Referral (please specify below)
    • Local newspaper (please specify below)
    • Professional journal (please specify below)
    • Other source (please specify below)
  2. Please specify:

    (Open Ended Question)

  3. * Regarding your current employment status, please select one of the following:
    • Not a current Troy University employee
    • Current part-time Troy employee (including adjunct faculty)
    • Current full-time Troy employee - initial appraisal period complete
    • Current full-time Troy employee - still within initial appraisal period (six months for new employees and three months for promoted employees)
  4. * Do you have a Bachelor's degree in Management, Business Administration, Accounting or a related field?
    • Yes
    • No
  5. * Do you have a minimum of five years of progressively responsible experience and management in higher education or similar customer service and accounting operations?
    • Yes
    • No
  6. * Do you have a minimum of five years of supervisory experience?
    • Yes
    • No

Applicant Documents

Required Documents
  1. Resume
  2. Cover Letter
  3. List of References
  4. Unofficial Transcript 1
Optional Documents
  1. Unofficial Transcript 2
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