Summary
This is a full-time remote position in the Office of Data, Research, Evaluation and Measurement, Department of the Chief Program Officer. This virtual opportunity can be performed from any duty station. Pay will be determined based on the duty location of the position. Remote employees will receive the locality rate associated with the location of their remote worksite, typically the employee's place of residence. See the 'Additional Information' section for more remote work details.Major Duties
The Program Analyst (Business Analyst) is responsible for leading analysis and documentation supporting integration of transactional systems with the AmeriCorps Information Model (AIM) and AI-enabled modernization, leading enterprise-wide initiatives that integrate business processes, technology, data, and artificial intelligence. This role ensures capabilities are implemented in a responsible, secure, and mission aligned manner to enhance decision-making and operational efficiency. Duties include, but are not limited to: Leads the documentation of complex, cross-functional business processes using industry-standard methodologies (e.g. BPMN, process maps, (SOPs), incorporating AI-assisted tools where appropriate. Analyzes and documents current-state (AS-IS) and future-state (To-Be) business processes to identify inefficiencies, redundancies, and compliance gaps. Supports development of end-to-end business process frameworks, identifying opportunities for automation, machine learning, and intelligent decision support. Identifies process inefficiencies, risks, and opportunities for automation or improvement. Recommend innovative solutions that integrate policy, process and data. Evaluates impacts of proposed changes across stakeholders, systems, and governance structures. Assesses organizational readiness and leads to change management strategies. Conducts process performance analysis and supports data-driven decision-making. Elicits, analyzes, and validates business and system requirements for analytics, data management, and AI-enabled solutions. Translates business needs into functional and non-functional requirements, user stories, and acceptance criteria. Builds consensus among diverse stakeholders including program staff and leadership. Communicates complex concerts clearly to both technical and non-technical audiences.Education
This job does not have an education qualification requirement.Evaluations
Your application will be evaluated first for the basic qualifications described above. The applications that meet the basic qualifications will be evaluated further against the following criteria : Analysis Communication Technical Competence Important Note: Your resume must support your answers to the job specific questions. High self-assessment on the Occupational Questionnaire that is not supported by the information in your resume or supporting documents can/will result in elimination from further consideration. If you do not answer all of the job specific questions you will not be considered. Incomplete applications (resume and required supporting documents) will be considered ineligible. Qualified applicants will be placed in one of the following three categories: 1 - Qualified Category - Meets the minimum qualification requirements as described in the Qualifications section of this announcement. 2 - Well Qualified Category - Meets the minimum qualification requirements and demonstrates proficiency based on the answers to the job specific questions. 3 - Best Qualified Category - Meets the minimum qualification requirements and demonstrates high level proficiency based on the answers to the job specific questions. NOTE: Status candidates will be considered under the provisions of the agency's Human Resources system which allows for:1) Non-competitive referral of lateral candidates; and 2) The separation of status and non-status applicants for referral purposes. Status candidates will be referred on one selection list only, i.e., either merit promotion or non-competitive. Non-status candidates who are eligible for Noncompetitive referral, e.g. Peace Corps, VRA, etc., will be referred under Noncompetitive procedures only. For Noncompetitive categories, See "Special Employment Consideration" below under "Other Information."How to Apply
To apply for this position, you must complete the occupational questionnaire, which is available to preview here https://apply.usastaffing.gov/ViewQuestionnaire/13003048, along with submitting the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM Eastern Time on 07/16/2026. To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USAJOBS resume and/or other supporting documents and complete the occupational questionnaire. Click the Submit My Answers button to submit your application package. It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date. To verify your application is complete, log into your USAJOBS account, https://my.usajobs.gov/Account/Login, select the Application Status link and then select the More Information link for this position. The Details page will display the status of your application, the documentation received and processed, and any correspondence the Agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process. To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.What to Expect Next
Once the occupational questionnaire is received, you will receive an acknowledgement email that your submission was successful, however, you must also include a resume and any other documents that are applicable to you under the "Required Documents" section of this vacancy announcement. After a review of your complete application is made, you will be notified of your status via email. Please be aware that emails could reside in your "junk," "bulk," or "spam" mail folder, depending on your filters. You will be notified of the final outcome.Required Documents
Resume showing relevant experience (cover letter optional); Unofficial transcript (if qualifying based on education): Veterans' Preference Documentation (DD-214, VA Letter, and SF-15 if claiming 10-point preference; DD-214 if claiming 5-point preference), if applicable; For Merit Promotion Eligibility: SF-50, Notification of Personnel Action (must indicate tenure and position occupied), if applicable; Documentation supporting eligibility for Non-Competitive appointment, e.g., Schedule A (severely disabled), eligible veterans (VRA or 30-percent or more disabled), VISTA, Peace Corps, etc., if applicableOther Information
Remote Status: This position is eligible for full-time remote work based on the duties of the position. If selected, employees must sign a remote work agreement prior to onboarding that details remote working conditions and expectations for the position. As agency remote work policies are finalized and/or evolve, there may be additional guidance and requirements for the position. After hire, employees must follow the requirements in the agency's change of duty station policy when changing duty stations. Some remote positions may require the employee's worksite to be within a specified geographic area to fulfill positions needs. Additional Selections: Additional selections may be made from this announcement or for similar positions across AmeriCorps. By applying, you agree to have your application shared with interested selecting official(s) at AmeriCorps. Military Selective Service Act: If you are a male applicant who was born after 12/31/59 and are required to register under the Military Selective Service Act, the Defense Authorization Act of 1986 requires that you be registered or you are not eligible for appointment in this agency. Veteran's Preference: If you are claiming 5-point or 10-point veteran's preference, you must submit documentation described below in "Required Documents." Special Employment Consideration: Persons with disabilities, disabled veterans who have a compensable service-connected disability of 30% or more, certain other veterans, spouses of certain members of the Armed Forces, VISTA volunteers, some Peace Corps employees and returning Peace Corps volunteers are examples of individuals who are potentially eligible for noncompetitive appointment. If you are eligible and would like to be considered for one of these noncompetitive appointments, applicable documentation that supports your eligibility must be submitted with your application package. Ethics Requirement: Our Agency is committed to the highest ethical standards and, as an employee you will be covered by the criminal conflict of interest statutes (18 U.S.C. 201-209) and the Standards of Ethical Conduct for Employees of the Executive Branch (5 C.F.R. part 2635). Additionally, you may be required to complete a Confidential Financial Disclosure Report (OGE Form 450) or Public Financial Disclosure Report (OGE Form 278e) within 30 days of your appointment date and on an annual basis thereafter.
